Payments & Billing:

Our Flexible Pay-As-You-Go Model

We are committed to providing a transparent and flexible service through our pay-as-you-go model. This means you are only charged for the specific services you actively utilize. For every transaction or service consumption, the payment amount is meticulously calculated in accordance with our current, published pricing policies.

Account Balance and Final Charge Calculation

Prior to finalizing any charge, we automatically check your account for any existing credit or debit balance. Any available credit balance will be immediately applied to the total outstanding service charge, reducing your final billable amount. Conversely, any existing debit balance will be added. The resulting figure represents the total amount that will be charged to your chosen payment method. For complete transparency, you can view a detailed breakdown of all charges, including per-item rates and applicable credits, by clicking on the designated "Charge Details" link on the payment page.

Payment Processing and Security

For the security and protection of your sensitive financial information, we do not store or retain any of your credit card data on our servers. Due to this policy, you are required to securely enter your payment information each time you initiate a transaction or make a payment.

Prepaying for Service Credits to Simplify Billing

To help you avoid the inconvenience of entering payment information for multiple, small transactions, we offer a convenient prepayment option. You can add a credit balance to your account, which will automatically be used to cover future service charges.

To add credits:

1. Navigate to Reports in your main dashboard.
2. Select Billing Summary.
3. Click the “Add Credits” button and follow the prompts to complete your prepayment.

Minimum and Maximum Transaction Limits

We maintain a standard minimum charge of $3.99 for any single transaction. The maximum charge amount permitted through our standard online payment system is $1,000.00.

If your business requirements necessitate large-scale payments, particularly those exceeding the $1,000 limit, please contact our dedicated accounts team. We are happy to discuss and establish a custom partnership agreement that accommodates your unique payment needs. You can reach us directly at support@1099SmartFile.com.

Accepted Payment Methods and Transaction Details

We accept all major credit cards for primary payment processing. Our main payment processor is Square.

• All credit card information is collected, encrypted, and secured directly by the Square payment gateway. We do not handle or store this sensitive information.
• Once payment authorization is confirmed by Square, we securely process the charge to your credit card.
• Charges on your statement will be clearly identifiable with the description: “1099SF-\<Your account Name>”.

We also offer PayPal as a secondary or backup payment option for additional convenience.

Accessing Your Transaction History and Receipts

You can easily review a comprehensive history of all your payment transactions and service charges at any time.

To view your history and download receipts:

1. Go to Reports.
2. Select Billing Summary.
   From this page, you can not only review all past transactions but also download a formal receipt for any completed payment for your records. The report can be exported as a CSV file. For accounts designated as "Accountant," the client name is also included in the report, allowing you to track the amount spent on each client for easier invoicing.

Refund Policy

If your account holds unused prepaid funds, you are entitled to request a refund. To request a refund, please contact us at support@1099smartfile.com. We are committed to processing all refund requests promptly. Please note, however, that a deduction will be made from the refund amount to cover the non-recoverable payment processing fees originally incurred during the purchase of the credits.